Job Details

Job Summary:
Our client is seeking a Facilities Support Coordinator to join their team! This position is located in Columbus, Ohio.

Duties:

• Cultivate an environment of expedited service delivery and exceptional customer satisfaction, catering to the needs of restaurant managers and our dedicated Internal Facilities Team
• Ensure adherence to swift response times in alignment with our Service Level Agreement, proactively addressing and efficiently processing work orders from restaurants and both internal and external vendors
• Assess, evaluate, and if required, re-categorize work orders to optimize organizational efficiency
• Initiate direct communication with restaurant managers when additional clarity is needed for work orders, offering insightful troubleshooting recommendations to swiftly resolve any issues
• Champion adherence to rigorous standards within the Facilities Team, ensuring punctuality and effective management of multiple service queues
• Identify and address any challenges or discrepancies arising within the work order tracking platform, ensuring seamless operations and unhindered progress
• Provide comprehensive training to operations teams, equipping them with the proficiency to navigate the Computerized Maintenance Management System (CMMS) proficiently and execute work orders with optimal efficiency
• Strategically schedule and coordinate activities such as preventative maintenance, warranty service, and other essential services based on meticulous prioritization of issue severity and business impact

Desired Skills/Experience:

• 1+ years customer service experience preferred
• 1+ years Microsoft Office experience preferred
• 1+ years of administrative experience preferred
• Bachelor's degree in related field or equivalent experience
• Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the Facility Support Team operates from 6:30 AM to 2:30 AM daily
• Proven capability to manage a high volume of work orders and phone interactions on a daily basis
• Demonstrate excellent customer service skills
• Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management
• Possess the desire and ability to work collaboratively in a team environment
• Ability to work independently and efficiently
• Proficient with us of a PC, along with Microsoft Office Suite software
• Sense of urgency when completing multiple tasks or competing priorities
• Knowledge of restaurant operations preferred
• Technical knowledge of restaurant equipment preferred
• Have a desire for continuous learning and self-improvement
• Minimum typing speed of 40 words per minute

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $20.00 and $34.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.