Provide miscellaneous administrative support to team of property manager including but not limited to typing and sending documents, preparing labels and mailings, creating meeting agendas and meeting notes/minutes.
Interact and communicate clearly with tenants and clients, providing outstanding customer service and memorable experiences.
Prepare and maintain files for properties and tenants including, but not limited to, Certificate of Insurance tracking, W-9s, contracts and property information.
Code and input invoices in a timely manner.
Create new business proposals by using templated documents.
Abstract leases and maintain stacking plans and property files.
Prepare and distribute "Tenant Welcome" packages.
Manage signage installation and removal at all properties
Maintain percentage rent file
Scan, mail, distribute and file monthly operating reports
Coordinate and foster relationships with vendors and oversee proper completion of vendor work.
Plan, budget, and execute tenant relations activities including events, gifts, etc.
Provide work order system support back up for the Client Services Coordinator
Assist Property Managers with MRI data entry including keying budget information and pulling reports.
Track tenant rent payments in MRI
Place billing calls to tenants for rent payments, prepare reports on call and email results for Property Manager and property owner.
Resolve or coordinate resolution to tenant requests and/or concerns, communicating & responding appropriately with all involved parties as needed
Support and carry out activities related to the company core values of Service, Expertise, Community and Fun.
Other duties as assigned to aid in the successful and profitable operation of the organization.
Requirements
Knowledge and experience in commercial real estate a plus.
Must be highly skilled with Microsoft Office including Word, Excel, PowerPoint and Outlook.
Property management software (MRI/YARDI) knowledge a plus.
Ability to remember information (e.g., policies and procedures) or locate resources to find information as needed.
Ability to communicate effectively and tactfully with others.
Ability to work with other team members as well as independently.
Ability to shift back and forth between two or more tasks.Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities.
Strong written and verbal communication skills.
Belief and demonstration of company core values of Service, Expertise, Community and Fun.
Ability to analyze and evaluate data and tasks to determine courses of action.
Strong administrative and customer service background a must.
Broad understanding of financial terms and principals.
Self-motivated, with the ability to work unsupervised and execute a prioritized workload.
Maintains professionalism, displays urgency as needed and has keen attention to detail.
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