Job Details

Breakfast Attendant

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities include:

• Approaching all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintaining a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Greeting and seating guests at appropriate tables in a timely manner.
• Ensuring quality control of menus with regard to cleanliness and appearance.
• Clearing, cleaning, and resetting tables/hotel spaces per client request or management instruction.
• Ensuring all service areas are stocked, organized, clean, and neat and all side work is complete each shift.
• Accommodating any special requests made by a guest and offering appropriate alternatives when necessary.
• Communicating with all departments regarding in-house VIPs.
• Supporting all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators, and meat blocks, moving trash and garbage to designated areas.
• Having a complete knowledge of standards of service for receiving a room service order.
• Having a thorough knowledge of menus and current specials in all applicable departments.
• Carrying out cashiering functions in closing checks and end of shift paperwork.
• Performing opening and closing procedures and side work duties according to station rotation assignment.
• Answering questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
• Performing any other duties or attending meetings as requested by management.
• Producing high-quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by hotel.

Qualifications include:

• Ability to perform job function with attention to detail, speed, and accuracy.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPS as required by property.
• Must be able to obtain and provide Food Handlers card as required by city/county/state.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm professional manner.
• Understanding of hotel products and guest services.
• Ability to communicate professionally when answering phones and speaking with guests and team members.
• Demonstrates a positive attitude and a desire to be of service to others.
• Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
• Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
• Willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.