Job Details

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Responsibilities

• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Welcome guests warmly, determine their needs, and manage the registration process.
• Balance cash at the end of each shift and generate reports for the next shift.

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Experience in food service or hospitality is preferred but not required-we welcome applicants at all experience levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.