Job Details

Chief of Employer Services (Administrative Staff) PN 20066060

  2025-12-31     Ohio     Columbus,OH  
Description:

BWC's core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC's seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You'll Be Doing:

  • Lead the creation and implementation of policies for multiple units, including Business Consulting, Underwriting, Premium Audit, Employer Programs, Outreach, Compliance, Self-Insured, and Systems Support.
  • Develop and manage both short and long term business plans to ensure services meet the needs of Ohio's injured workers and employers.
  • Oversee budgeting activities to ensure financial efficiency and compliance across Employer Management Services.
  • Represent BWC positively by building strong relationships with industry groups and the public; deliver presentations to stakeholders, legislators, and community members.
  • Directly supervise department directors, assess staffing needs, and make key personnel decisions including hiring, promotions, and disciplinary actions.
  • Coordinate and implement employer related programs, ensuring alignment with field staff and the Division of Safety & Hygiene.
  • Handle sensitive documents with discretion, determining appropriate access to confidential information.

Major Worker Characteristics:

Knowledge of:

  • Agency, Division & Departmental policies & standard operating procedures (developed after employment).
  • Supervisory principles & techniques.
  • Employee training & development business administration.
  • Applicable state & federal laws, rules, procedures & standards governing fiscal & budgetary operations.
  • Interviewing.
  • Counseling.
  • Human & public relations.
  • State & federal laws related to governing Workers' Compensation.
  • Management.
  • Manpower planning, strategic planning, government structure & processes.
  • Labor laws, budgeting, public relations, customer service.

Skill in:

  • Innovative measures, creative & analytical thinking.
  • High level communication.
  • Policy development & implementation.
  • Software (e.g., MS Office Suite, MS Project).
  • Use of field management & tracking tools.
  • Operation & updating BWC Systems (e.g., CoreSuite, UDS).

Ability to:

  • Function in fiduciary capacity (i.e., pursuant to OAC 123:1-5-01 Unclassified service).
  • Identify problems in complex sets of variables, adapt professionally to unexpected demands.
  • Speak & present complex & sensitive issues to large groups and portray a positive image.
  • Remain abreast of current business trends, gather critical data & draft reports.
  • Address sensitive inquiries, build & maintain a positive working atmosphere of growth & participation.
  • Define problems, collect data, establish facts & draw valid conclusions.
  • Read & record figures accurately; maintain accurate records.

Preferred Qualifications:

  • 5+ years of experience in policy development and implementation within large organizations, with strong knowledge of agency, division, and departmental procedures.
  • 3+ years of experience in strategic business planning, including the development of both short and long term plans that address stakeholder needs.
  • 4+ years of experience in budget oversight, ensuring financial efficiency and compliance with fiscal policies.
  • 3+ years of experience engaging with stakeholders, maintaining positive relationships with industry groups and the public, and representing the organization effectively.
  • 5+ years of supervisory experience, including responsibility for staffing decisions such as hiring, promotion, discipline, and performance management.

Unusual Working Conditions:

  • This position is overtime exempt.
  • THIS POSITION IS UNCLASSIFIED PERSUANT TO ORC 124.11(A)(9).
  • Position requires travel; therefore, persons occupying this position must provide their own transportation and/or legally operate a state owned vehicle.
  • The final external applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use. An applicant with a positive test result will NOT be offered employment.
  • The final applicant for this position must submit to and pass an extensive background check by the Ohio State Patrol prior to appointment.
  • WEATHER ESSENTIAL EMERGENCY EMPLOYEE
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