Job Details

IT Support Specialist

The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.

Responsibilities

Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems

Create and manage user accounts and access

Perform Office 365 and network administration

Assist in IT Asset Management to ensure accurate inventory records

Open and track tickets, prioritize, follow up on service requests, and escalate as necessary

Create knowledge base articles, checklists, procedures, and end-user training

Office 365 Administration

Microsoft Office Experience

Active Directory Experience

Exchange Server/ Exchange Online Experience

Networking Router, Switch, Firewall, AP Etc. Experience Preferred

Mobile Device Management Experience

AV Equipment/Video Conferencing Solutions Experience

Experience with Windows OS, MAC OS, iOS, Android

Bachelor's degree or equivalent combination of education and experience

Minimum 1-year experience in a similar role

Strong customer service and troubleshooting skills

Ability to communicate technical information, both verbal and written, to a wide range of end-users

Qualifications & Skills

Strong knowledge of IT support practices, hardware, and software troubleshooting.

Excellent organizational and communication skills.

Ability to build relationships with business leaders and translate needs into IT solutions.

Strong problem-solving and decision-making abilities.