Job Details

Customer Service Representative. Department:Engineering | Fixed Base Operation. Serves as first point of contact for customers at The Ohio State University (OSU) Airport and prepares the full service fixed based operation (FBO) for opening and/or closing; greets customers over the phone or in person and answer questions regarding OSU aviation program, FBO services, extracurricular and community events hosted at airport, etc.; utilizes two-way radio to dispatch requests from customers to line service staff for services; refers customer service issues to a higher authority for further resolution or action; performs manual tasks related to retail services; provides clerical assistance with operations car rental services; maintains accurate and complete records of services and phone logs; registers transient aircraft and pilots upon arrival and update electronic schedule board; communicates with private and corporate flight crews to ensure the customer demands are met accurately and on tim...Customer Service Representative, Customer Service, Representative, Operations, Retail