Job Details

Help Desk Technician Columbus, OH | On-site
$50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk Technician

• Serve as the first point of contact for IT support issues as a Help Desk Technician, providing prompt and professional customer service.
• Understand the urgency behind support requests in a manufacturing setting, delivering rapid response to minimize downtime.
• Set up, configure, and maintain desktops, laptops, and printers running Windows 11.
• Troubleshoot and resolve technical issues related to Windows 11, Office 365, Active Directory, and Microsoft Authenticator.
• Maintain documentation of support activities and escalate issues when necessary.
• Collaborate with team members and leadership to improve help desk procedures and user satisfaction.

Requirements of Help Desk Technician

• 2+ years of experience in a Help Desk Technician or similar IT support role.
• Proficient in:
  • Windows 11
  • Office 365
  • Active Directory
  • Microsoft Authenticator
• Strong customer service orientation with a sense of urgency in a production environment.
• Comfortable working in a highly fragranced manufacturing facility.

Preferred Qualifications

• Interest in cybersecurity and desire to grow skills in IT security-this Help Desk Technician role offers exposure to future security initiatives.
• Experience with ERP systems is a plus; familiarity with SAP or IFS is beneficial (IFS experience not expected).
• Strong problem-solving skills and the ability to work independently in a dynamic, on-site environment.

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