Job Details

Customer Service Specialist

This role provides customer service support related to sales, promotions, installations, and communications. The primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.

Key Responsibilities:

• Deliver customer service across sales, promotions, and installation processes.
• Resolve customer claims and complaints fairly and effectively.
• Maintain positive customer relations and satisfaction.
• Develop and implement organization-wide initiatives to inform and educate customers.
• Create improvement plans based on customer survey feedback.
• Supporting outside sales reps requests
• Answering inbound calls from phone que - not heavy volume
• Order entry

Skills & Qualifications Must Haves:

• 2+ years of customer service (call center preferred)
• Microsoft Office Suite
• Order Entry/processing orders in an ERP
• Managing email inbox

Nice Haves:

• Med Device background is a plus
• SAP or Oracle
• Checking and validating pricing
• Microsoft Excel
• Power BI

Soft Skills:

• Detail oriented
• Strong verbal and written skills
• Handle stress well
• Multi-Task
• Problem Solving
• Communication Skills

Job Type & Location:

This is a Contract position based out of Wood Dale, IL.

Pay and Benefits:

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Dec 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.