Job Details

Customer Service Associate

The Customer Service Associate performs all register transactions, including Returns/Exchanges, Layaways, and Employee purchases accurately and efficiently in accordance with Forman Mills policies and procedures. Provides a courteous, fast and friendly check out to all customers entering and leaving Forman Mills. Maintaining a clean and tidy checkout area.

Principle Duties and Responsibilities:

• Responsible for meeting or exceeding a fast and friendly customer checkout
• Ensure outstanding customer service by greeting, assisting and thanking each customer in a positive approachable manner
• Ensures all customer transactions are handled in a timely professional manner
• Presents a positive image towards all team members, customers and the community
• Responsible for accurately scanning all merchandise to prevent any inventory adjustments
• Responsible to handle all cash transactions and providing accurate change
• Responsible to handle all media transactions including credit and debit accurately as to Forman Mills card acceptance guidelines
• Cashier is and will be held fully accountable for all cash management/handling processes including over/shorts, counterfeit money and all Forman Mills Register Transactions on their dedicated register
• Responsible to return and exchange merchandise accurately through the POS system following Forman Mills return policies and procedures
• Responsible for maintaining accurate Layaway transactions, when creating, accepting payments, final layaway pick-ups, and layaway cancelations following Forman Mills Layaway policies and Procedures.
• Responsible to notify manager on duty for all Employee's purchases and returns following Forman Mills policies and procedures.
• Performs additional tasks when needed outside the front-end area to include:

• Salesfloor recovery
• Merchandising/ stocking
• Markdowns
• Hanging and processing new merchandise

• Help deter theft by reporting all dishonest behavior to management and/ or Loss Prevention department

Position Requirements:

• Ability to work varied hours/days, including 2-3 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work in different areas of the store such as selling floor, fitting room, and receiving as directed by supervisors and management.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
• Ability to perform basic math functions in order to operate the register, make change and conduct inventory.
• Physical requirements include lift up to 50 lbs. Use of hands and fingers in a continuous and repetitive activity. Adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.

Minimum Requirements:

• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Experience: Cashier experience preferred but not required
• Job Related Skills: Math, ability to count money and give accurate change
• Ability to handle different customer's personalities in a professional manner
• High Energy, Positive attitude, Friendly, Courteous,
• Excellent People Skills
• Computer Skills: POS Software and Equipment, Ticketing Equipment, Kronos (Time and Attendance), Calculator