Job Details

Looking to work from home while making a difference? Staffmark is hiring a Help Desk Representative to support customers across a wide range of technical abilities-from beginners to seasoned professionals. If you're tech-savvy, customer-focused, and thrive in a fast-paced environment, this is the opportunity for you!

Fully Remote | $14.50/hr. (before 10 AM EST) | $15.50/hr. (after 10 AM EST)

Available Shifts (EST):

• 6:00 AM - 2:30 PM
• 7:30 AM - 4:00 PM
• 8:00 AM - 4:30 PM
• 9:00 AM - 5:30 PM
• 10:00 AM - 6:30 PM
• 11:00 AM - 7:30 PM
• 12:00 PM - 8:30 PM
• 12:30 PM - 9:00 PM

What You'll Do:

• Deliver excellent customer support via phone, email, and chat
• Troubleshoot and resolve technical and account-related issues
• Use CRM software to track, manage, and document customer cases
• Escalate unresolved issues appropriately
• Prioritize and manage multiple tasks or cases efficiently
• Work independently while collaborating in a team environment

You're a Great Fit If You:

• Are tech-savvy and comfortable with multiple operating systems (Windows, MacOS, iOS, Android, Linux)
• Type 50-80 WPM and can manage live calls while updating case notes
• Have strong communication and active listening skills
• Enjoy problem-solving and can adapt to changing tasks or priorities
• Have a customer-first mindset and a sense of urgency

Requirements:

• High school diploma required; Bachelor's degree preferred
• 2+ years of customer service experience (call center/help desk preferred)
• Strong knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
• Availability for flexible work hours
• Familiarity with 8×8 VCC, NComputing, or Thin Client systems is a plus

Staffmark Employee Benefits

Medical, Dental, and Vision Insurance | Life Insurance | Short-term Disability | 401k Plans | Weekly Pay (Earned Wage Access {Access a portion of your earned wages before your payday}) | Referral Bonus Potential | Employee Discount Programs

Interested? Click " Apply Now, " and a dedicated recruiter will be in touch to discuss this amazing opportunity.