Job Details

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Overview

As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top?notch service from the industry leader with more than 125 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast?paced dynamic environment.

Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental, and vision coverage for you and your family, competitive pay and a 401(k) program, and opportunities to volunteer and give back.

With Orkins award?winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, our industry is recession?resistant because pests keep coming back.

Responsibilities

As a Customer Relations Specialist, you will be a subject?matter expert and play a pivotal role in ensuring every customer experiences the best in pests. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Navigate a Windows?based and web?based system to track routes and optimize current and future schedules.
• Apply expertise from training to schedule appointments for technicians, minimizing drive time and recommending alternative routes when appropriate.
• Use listening skills and probing questions to identify the customers concern and evaluate their needs.
• Update and maintain the customer database with accurate information including call details, disposition, and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

Benefits

• Competitive earnings starting at $18$20 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry?leading, quality, comprehensive training program.

Why Orkin?

• An opportunity with career potential in a reliable, recession?resistant industry.
• A service?oriented mindset that builds loyalty and trust with customers.
• Responsibility for commitments.
• Being part of a team.
• Continuous learning, improvement, and leadership development.
• Support for community initiatives.
• Alignment with a mission?driven company that values safety, professionalism, empathy, integrity, and innovation.

Qualifications

• Previous experience in a customer service, admin, or sales role preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web?based applications.
• Proficiency in Microsoft Office.
• Strong attention to detail and follow?through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
• Must be able to regularly lift and/or move up to 25 pounds.

Rollins, Inc. is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.