Job Details

Purpose
PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY. THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE
To provide exceptional customer service and support to the general public, co-workers, vendors, and individuals/groups who use Blacklick Woods Golf Course and Metro Parks' reservable facilities before, during, and after their event. To be attentive to the public's needs and a proactive customer service approach.
Example of Duties
Provides exceptional customer services to members of the public through the application of knowledge of Metro Parks and its services. Assists visitors by greeting, welcoming, providing information, being attentive to their needs, and directing them appropriately.
Operates cash register in Pro Shop to sell merchandise and services (e.g., greens fees, cart rentals, golf merchandise, etc.).
Provides information and assistance to golfers; answers telephones/emails and customer's questions; takes reservations and schedules tee times.
Assists in stocking, displaying and maintaining inventory of merchandise; performs routine cleaning and maintenance of Pro Shop.
May open and close Pro Shop or facilities as necessary.
Prepares and maintains records and documents related to Pro Shop operation (e.g., counts, daily receipts, completes daily recap sheet).
Assists Starter/Rangers as necessary; enforces rules and regulations; makes adjustments to starting times as necessary.
Operates two-way radio and various office equipment including computers, copiers, scanners, etc.
Responds to customer inquiries; tactfully solves problems and resolves customer complaints.
Sets up/tears down facility ie. moving tables, chairs, podium, etc., including outside areas.
Performs a variety of custodial duties, including emptying trash cans/replacing liners, sweeping, vacuuming, mopping, window washing, cleaning tables & chairs, deep cleaning restrooms, thoroughly cleaning kitchens, performing consistent upkeep etc.
Performs light maintenance duties as required during the course of a scheduled event. Informs room users of rules and, when necessary, enforces rules and regulations.
Performs special projects and related duties as required or assigned.
Qualifications
Education/Experience: Completion of secondary education (high school or GED) and experience working with the public, or an equivalent combination of education and experience. Proficient in the use of a personal computers. Ability to learn new computer software and troubleshoot problems. Knowledge of Blacklick Woods Golf Course and its facilities and programs is desirable.
Team-Oriented: Works on a team with customer service staff. Outstanding customer service, communications and interpersonal skills.
Attendance: Being on time and present at work is an essential function of the position.
Language Skills: Ability to effectively communicate verbally and in writing, professionally and courteously with visitors and members of the public, vendors, facility users, co-workers, supervisors, and staff. Communication occurs daily.
Technology Skills: Demonstrated experience using computers, web-based programs, Microsoft Office products, email, internet, and basic office equipment. Ability to learn computer programs.
Mathematical Skills: Ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections. Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to carry out instructions, define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to recognize errors and make corrections; ability to gather, collate and classify information about data, people, and things. Ability to understand broad organizational objectives. Ability to read and understand manuals. Ability to troubleshoot when unexpected issues arise.
Physical Demands: While performing the duties of this job, employee is regularly required to walk, talk and hear, operate basic cleaning and maintenance tools/equipment, work with hands, lift (filled trash bags up to 50 lbs), and reach. The employee is frequently required to stand; use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms, etc. The employee is occasionally required to sit, climb/balance, and stoop, kneel, crouch, or crawl.
Work Environment: While performing the regular duties of this job, employee regularly works inside the Pro Shop Facility/Activities Room area, The Grove Lodge, Eagleview, and occasionally outdoors. May be exposed to outside weather conditions when setting up/tearing down outside patio area, while carrying trash to outside dumpsters, etc.
Any Additional Information: Ability to understand and enforce all facility rules. Excellent customer service skills required. Maintains effective working relationships with coworkers, other professionals, and the general public. Ability to work with the public in a courteous, positive and professional manner. Takes an inquisitive interest in the district, its rules and regulations, and current events to best serve the public and their wide variety of inquiries.
In addition, must have exceptional customer service skills, a strength in verbal communication, active listening skills, professionalism, ability to work alone, a positive customer focused mindset, organizational ability, open and consistent communication, ability to manage and handle high pressure situations, and a high tolerance for ambiguity.
Other Information
The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.
The Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the company's equipment and facilities. For these reasons, Columbus and Franklin County Metro Parks is committed to the elimination of drug and alcohol use and abuse in the workplace.
Supervision
Received: Golf Course Manager, Golf Course Assistant Manager
Given: None
FLSA Status
Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.
Core Values
Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.
Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.
Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.
Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.
Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.
Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.
Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.
Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions.
Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.