Job Details

Now Hiring! Restaurant Shift Leader
Compensation: Up to $19.00 per Hour (DOE)
Job Summary:
A Shift Leader's role is to model and behave according to company values. This position is responsible for leading a shift by managing and developing Associates (Team Members) to execute outstanding product quality and customer service while building sales and controlling costs for each shift.
What's in it for you:
Career Advancement and Professional Development: Opportunities to grow and enhance your skills.
What You'll Do:
* Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training.
* Know and support appropriate personnel policies, labor laws, and safety procedures.
* Ensure all security procedures are executed (safe procedures, opening/closing procedures, etc.).
* Transition into opening/closing duties.
* Make customers really happy.
* Resolve customer complaints/issues.
* Empower Associates to ensure all customers leave happy.
* Execute and support all food safety requirements and practices.
* Lead Associates to open, transition, and close shifts without supervision.
* Manage and organize the line and delegate duties to Associates.
* Know and uphold standards for product quality.
* Work the line as needed.
* Ensure back-of-the-house procedural standards are met.
* Promote sales on the shift by executing the marketing plan within the four walls.
* Control food costs, labor, waste, and cash on the shift.
* Count drawers and follow proper daily cash handling procedures.
What You'll Need:
* Must be at least 18 years of age.
* High school diploma or equivalent.
* 1 year of supervisory experience in a restaurant or retail environment.
* Willingness to be trained and pass a Food Safety Certification course.
* Ability to thrive in a fast-paced environment.
* Strong customer service, communication, and organizational skills.
Who We Are: Potbelly restaurant is owned and operated by Royal Restaurant Group. We are a fast-growing restaurant company focused on our mission to become a compelling place to work, dine, and invest. We achieve this by consistently serving customers high-quality, great-tasting, and affordable food in clean, family-friendly restaurants. We believe that happy, engaged employees provide higher levels of customer service. By creating a superior dining experience, we deliver better results, allowing us to reinvest in our people and our restaurants.
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