Job Details

Candidates from Columbus OH only! with Call center / inbound call handling experience

Job Id: MOR2JP00015970

Job Title: Customer Service

Client: Morgan Stanley

Location:4343 Easton Commons, Columbus, OH, USA, 43219

Duration: 12 Months

Pay Rate: $19.17/hr on W2 (no benefits)

The Service Desk Agent is the first point of contact for the users who call our Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.

Responsibilities include:

• Demonstrate strong customer service skills to provide phone support including:

o Listening to the customer to gain an accurate understanding of the situation

o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue

o Producing accurate, detailed documentation at the client, problem and incident level

o Resolving conflict

• Under general oversight, provides after hours and weekend support as needed.

• An understanding of technology and the ability to apply that knowledge to support all existing systems

• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person

Qualifications:

• Excellent customer service skills required

• Excellent communication skills required

• Self-motivated and ability to work on own initiative in a high pressure environment

• Willing to work variable shifts including evenings, weekends and public holidays