Job Details

Pasadena Villa Outpatient Administrative Assistant

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Our team's foundation is client-centered care and clinical excellence through our service commitment Respect, Accountability, Integrity, Flexibility, Service, Collaboration, and Service. We are committed to our team and our team is committed to our clients!

We are seeking a PT Administrative Assistant to join our Columbus team! Hours: M, W, TH 4:30pm - 8:30pm. Located in Ohio's capital, Pasadena Villa Outpatient Columbus specializes in treating adults (18 years and older) with anxiety disorders, major depressive disorders, and personality disorders. Our team is dedicated to delivering compassionate, comprehensive, and high-quality individualized psychiatric and psychotherapeutic care for adults dealing with mental health challenges, while helping them improve their social functioning in everyday life.

What We Offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• 100% Company Paid EAP Emotional Well-Being Support
• 401K with Company Match
• Generous Team Member Referral Program

Compensation Range: $17.00 - $25.00 per hour (depending on level, licensure, and location)

We're seeking an Administrative Assistant to support our evening IOP Program. This is a part-time, evening position on Monday, Wednesday and Thursday. The Administrative Assistant assists the Executive Director and Office Coordinator with day-to-day operations of a specialized Intensive Outpatient and Partial Hospitalization behavioral healthcare practice. The Administrative Assistant is primarily responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, admission and intake and other daily tasks.

Relationships and Contacts:

Within the organization: Initiates and maintains frequent and close working relationships with local and regional team members throughout the organization.

Outside the organization: Initiates and maintains strong professional relationships with clients, families, clinical providers, referral partners and vendors, as needed.

Essential Responsibilities:

• Works closely with designated Office Coordinator to ensure all local business office activity adheres to current policy and protocol.
• Greets clients and visitors in a warm and welcoming manner.
• Performs basic administrative front desk functions.
• Collects payments and completes required documentation, as needed.
• Communicates with leadership team members and/or others regarding day-to-day situations requiring management involvement.
• Conducts all medical records activities of the outpatient center in a manner consistent with both clinical needs and other documentation requirements.
• Conducts intakes for the purpose of opening client's medical record and provides new client orientation.
• Tracks and maintains a variety of reports in a timely, highly accurate manner.
• Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.

Additional Responsibilities:

• Serves as backup to the Admissions Coordinator for inquiries directed to the facility.
• Communicates new admissions information with team members, as needed.
• Attends and participates in trainings and scheduled meetings, as needed.
• Performs other duties as assigned.

Qualifications:

Experience and Education:

Position requires a high school diploma or equivalent, bachelor's degree in social work or a related field preferred and a minimum of two years of administrative experience in a behavioral health setting such as a hospital, outpatient clinic, or related service provider. Experience working with physicians and therapists is desirable. Must have knowledge of behavioral health terminology.

Physical Requirements:

• While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors
• Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.
• Ability to move 25 pounds

Skill Competencies:

• Demonstrates knowledge and adherence to HIPAA guidelines related to security and documentation.
• Demonstrates a high level of customer service orientation.
• Demonstrates a high level of attention to detail and accuracy.
• Demonstrates the ability to navigate client relationship management software.
• Demonstrates comfort with computer software applications including Outlook, Word, and use of standard office equipment.
• Performs duties independently, responsibly and with a high level of integrity.
• Demonstrates alignment with company core values and treatment philosophy.

For cash compensation, we set standard ranges for all U.S based roles based on function, level, and geographic location, benchmarked against companies of similar size within the behavioral healthcare industry. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains "At-Will."