Job Details

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. Provide phone support for inquiries from sales and healthcare professionals. Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers. Provide feedback and suggestions to improve service levels, internal processes and customer support methodology. Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute. Maintain customer pricing in systems of record, includ...Customer Service Representative, Customer Service, 1st Shift, Representative, Manufacturing, Retail, Support, Sales