Job Details

Overnight Customer Service Representative

The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.

Essential Duties and Responsibilities

Greet members, prospective members and guests by providing exceptional customer service

Handle all front desk related activities not limited to:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check ID and Member barcodes into the system
• New member sign-up
• Take prospective members on a tour of the club

Facilitate needed updates to member's accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Assist in monitoring for safety of persons and cleanliness in the club

Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

Stock locker rooms with proper supplies/paper products.

Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

Follow "Lost and Found Policy" and turn in lost member property to the Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift