Job Details

Job Title- Banking Customer support
Job Location- Columbus, OH
Duration- 6 months
Pay- $19.17/hr W2

• Client Support & Inquiry Resolution:
  Handle incoming phone calls related to a wide range of service inquiries on brokerage accounts, including cash management, online/mobile platform support, and general financial account assistance.
• Accuracy & Efficiency:
  Deliver precise and efficient responses while consistently meeting departmental KPIs and service quality standards in a high-volume, fast-paced environment.
• Customer-Centric Communication:
  Demonstrate professionalism and a commitment to world-class service, ensuring each client interaction is handled with care, clarity, and respect.
• Adaptability & Multitasking:
  Thrive in a dynamic financial service center by multitasking effectively, adapting quickly to procedural or system changes, and supporting team goals.
• Preferred Qualifications:
  Candidates with a college degree or prior experience in a contact center setting will be strongly preferred, as these backgrounds contribute to greater client satisfaction and job performance.