Job Details

Veterinary Receptionist - Care Pet Clinic

Join a Team Elevating the Practice With Gold-Standard Medicine

Care Pet Clinic is excited to welcome a Veterinary Receptionist to our growing, high-performing team. Under the leadership of Dr. VanGundy, Medical Director, and Dr. Brittany Soloman, we are committed not only to exceptional patient care but also to creating warm, positive client experiences from the moment they walk through our doors.

If you are compassionate, organized, and thrive in a client-facing role within a fast-paced veterinary environment, we would love to meet you.
About the Role

As the first and last point of contact for our clients, the Veterinary Receptionist plays a critical role in shaping the Care Pet Clinic experience. You will support our medical team by ensuring smooth scheduling, clear communication, and a welcoming atmosphere for every client and patient.
Key Responsibilities

• Warmly greet clients and their pets upon arrival
• Manage multi-line phone systems with professionalism and empathy
• Schedule appointments-including preventive care, surgeries, and follow-ups
• Support Forward Booking by ensuring clients schedule future visits before leaving
• Check clients in/out and process payments accurately
• Maintain a clean, organized, and friendly reception area
• Communicate clearly with clients regarding wait times, treatment updates, and hospital processes
• Enter and update patient information in the medical record
• Receive and process prescription refill requests (per clinic protocol)
• Assist with over-the-counter product inquiries and client education
• Collaborate with DVMs, RVTs, and Assistants to keep hospital workflows running smoothly
• Maintain strict confidentiality of client/patient information

Required Skills & Qualifications
Client Service & Communication

• Outstanding customer service skills
• Ability to remain calm, empathetic, and professional during stressful or emotional interactions
• Strong verbal and written communication
• Ability to navigate difficult conversations with compassion and clarity

Administrative & Operational Skills

• Strong computer proficiency and comfort learning veterinary software
• Accurate data entry and attention to detail
• Ability to multitask in a fast-paced clinical setting
• Basic understanding of veterinary terminology (preferred)
• Ability to follow detailed protocols and hospital workflows

Professional Qualities

• Team-oriented mindset with a willingness to support all departments
• Dependability and excellent attendance
• Positive attitude and commitment to Care Pet's client-experience standards
• Compassion for animals and their caregivers

Preferred Qualifications

• Previous experience in a veterinary, medical, dental, or customer service role
• Experience with appointment scheduling and high-volume client flow
• Familiarity with preventive care, vaccines, and general veterinary services

What We Offer

• A supportive, growth-focused team culture
• Mentorship from strong medical leadership, including Dr. VanGundy and Dr. Soloman
• Opportunities to develop within the veterinary field
• Competitive pay, benefits, and employee support through CareVet
• A chance to be part of a hospital elevating care with gold-standard medicine

Join Us

If you're ready to help deliver an exceptional client experience and contribute to a hospital team led by strong medical partners-Dr. VanGundy and Dr. Brittany Soloman-apply today!

Care Pet Clinic - Where compassionate service and exceptional medicine come together.