Job Details

Patient Care Trainer

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Patient Care Trainer at Gifthealth is responsible for designing, implementing, and conducting training programs for patient care staff. This role focuses on ensuring that all staff members are proficient in their duties, adhere to company standards, and comply with regulatory requirements. The Patient Care Trainer will also provide ongoing education and support to foster continuous improvement and professional development among patient care staff.

Key Responsibilities

• Develop and conduct engaging training sessions focused on patient interaction, communication, and care procedures to ensure excellent patient service.
• Design and update training curricula and materials to reflect the latest in healthcare practices and patient care standards.
• Evaluate the effectiveness of training programs through assessments and feedback, making adjustments to optimize learning outcomes.
• Support ongoing education and certification requirements for healthcare staff.
• Foster a culture of continuous improvement and patient-centered care among team members.
• Maintain records of training activities and monitor the progress of participants.

Qualifications

• Proven instructional and facilitation skills with a focus on healthcare or patient care.
• Strong understanding of patient care processes and the healthcare environment.
• Ability to communicate complex information effectively to a diverse audience.
• Experience in developing training materials and programs in a healthcare setting.
• Bachelor's degree in Nursing, Healthcare Administration, Education, or a related field.
• Minimum of 3 years of experience in healthcare, with at least 1 year in a training or educational role.

Work Environment

• Location: Hybrid
• Schedule: Full-time
• May require additional availability or flexibility for escalations.
• Regular meetings with teams, departments, or leadership to ensure alignment.

Key Essential Functions

• Must be able to work onsite for a hybrid schedule or as needed by management.
• Must be able to sit or remain at a workstation for extended periods of time.
• Must be able to use a computer, keyboard, mouse, and other office equipment on a regular basis.
• Must be able to communicate clearly and professionally in person, over the phone, and via email or messaging platforms.
• Must be able to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Must be able to maintain confidentiality and handle sensitive information appropriately.
• Must be able to attend in-person meetings, trainings, or team sessions as required.
• Must be able to adhere to all company policies, procedures, and performance expectations.

Employment Classification

Status: Full-timeFLSA: Non-Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!