Job Details

We're looking for an enthusiastic and detail-oriented Lifestyle Store-Front Desk Coordinator who is deeply curious and passionate about wellness. This role bridges customer service, front desk coordination, and product education. You'll be the welcoming face of our practice and lifestyle store, engaging with patients, helping them navigate wellness solutions, and supporting the clinical team.
Education: High school diploma or equivalent
YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Prior retail or nutrition/healthy lifestyle experience preferred.
Required skills and knowledge:
Experience in a wellness clinic, spa, or health retail setting
Familiarity with supplements, clean beauty, or wellness industry
EMR or administrative experience in a healthcare setting
Microsoft Office-Word, Excel
Passionate about holistic health, clean beauty, nutrition, and functional and integrative wellness
Eager to learn at a high level about pharmaceutical-grade supplements, functional medicine, and mindful living
Tech-savvy; proficient in basic computer use and able to quickly learn new software (EMR experience is a plus)
Strong interpersonal skills; friendly, professional, and comfortable interacting with patients and healthcare providers
Organized, proactive, and dependable with excellent attention to detail
Willing to uphold HIPAA compliance and maintain the integrity of confidential health information
A naturally curious, growth-minded learner, someone who loves to expand their knowledge, and has ownership mentality
Lifestyle Store & Product Support:
* Educate and assist patients with supplement protocols, clean skincare, body care, and wellness products
* Keep the store organized, stocked, and visually appealing
* Process sales, returns
* Ordering, receiving, and restocking inventory
* Cleaning and maintaining store and stockroom
* Self-education on new supplements and products
* Learn how to utilize CERBO, Shopify, Ship Edge, Zendesk
* Assist patients with Shopify website and Recharge
Front Desk & Patient Support:
* Check patients in and out using our Cerbo EMR (Electronic Medical Records) system
* Manage appointments, follow-ups, and phone/email/text/ portal communications
* Maintain patient confidentiality and compliance with HIPAA regulations
Administrative Support:
* Help maintain patient records and documentation
* Learn and use EMR and other software platforms confidently
* Support clinic flow and team coordination-cross train in all departments