Job Details

Position:
Mail Payment Operations Support Representative

Location:

330 Rush Alley

suite 500

Columbus, OH

Job Id:
957

# of Openings:
1

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Summary:
The Mail Payment Operations Support Representative provides critical back-office support to ensure smooth financial operations across the organization. Key responsibilities include processing deposit and loan payments with accuracy and timeliness, return mail processing, reviewing check order alerts and executing daily core maintenance reports, collaborating with cross-functional teams including Accounting, Collections, Fraud Risk, Titles, and IT ensuring compliance and high-quality service for both members and internal stakeholders. Success in this role demands exceptional attention to detail, strong independent work ethic, and a deep commitment to member service and regulatory compliance.

Responsibilities:
Account and Transaction Processing:

• Process core database ticket requests and document all file maintenance changes.
• Review and process all mailed payments and deposits in accordance to bank regulatory requirements.
• Communicate with members via secure messaging, phone and mailings.
• Communicate with dealers regarding payoffs
• Partner with internal Fraud and Risk divisions to support the detection, escalation, and resolution of suspicious account activity.

Loan and Sharing Maintenance:

• Handle Trustee/Chapter 13 recovery payments in coordination with Collections.
• Manage the accurate disbursement of mailed in funds for approved claims and process corresponding refunds that come through the mail.

Member Profile and System Maintenance:

• Manage return mail.
• Manage seasonal address changes to ensure proper mail delivery.
• Process home equity payoff quotes from external institutions.
• Fulfill call center mail requests via core database ticketing system.
• Manage check fraud alerts via third party system.
• Complete online Social Security and Asset Verifications.

Legal and Compliance:

• Review and process legal documents (garnishments, subpoenas, tax levies, child support) within required periods.
• Respond to internal inquiries regarding account and payment issues.
• Ensure data security and privacy practices are upheld.

Reporting and Review Tasks:

• Ensure timely completion of daily/monthly reports and reviews.
• Ensure timely completion of mailed in payments and deposits.
• Ensure timely completion of and review of all returned mail.

Professional Development and Support:

• Participate in ongoing training to stay current on credit union updates and regulations.
• Provide timely, accurate support to internal staff.
• Demonstrate professionalism in communication, appearance, and conduct.

Required Qualifications

• High School Diploma or Equivalent. (Required)
• Associate or bachelor's Degree (Preferred)
• 1-3 years' experience as a: Retail Banking (Preferred)
• 1 year of experience in: Member/ Customer Service (Preferred)

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
• Strong research and problem-solving skills
• Ability to multitask and prioritize.

What you will earn:

• Competitive pay
• Benefits: several medical plan options, dental, free vision, free life and free disability insurance
• Matching and immediately vested 401(K) plan
• Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
• Opportunity for personal career growth, continued education and mentorship programs
• Volunteer opportunities impacting the local community

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.

This is a Non-Collective Bargaining Unit

Telhio is an Equal Opportunity Employer

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