Job Details

Developer, Digital Workspace – Columbus, OH

CMG Strategy Co., LLC seeks a Developer, Digital Workspace to support cross‑functional technology initiatives in Columbus, OH.

What You'll Do

• Assisting in the architecture, strategic configuration, and optimization of ServiceNow modules and applications to align with organizational goals.
• Acting as a key liaison between technical teams and executive stakeholders, delivering strategic insights and managing expectations.
• Helping automate initiatives by evaluating enterprise workflows, leveraging orchestration, scripting, and workflow capabilities within ServiceNow.
• Serving as a strategic partner to cross‑functional teams by developing workflows and integrations that drive efficiency.
• Building reports that empower leadership with actionable insights, predictive trends, and data‑driven decision‑making capabilities.
• Proactively identifying business opportunities and supporting cross‑functional initiatives to implement refined, value‑driven processes aligned with organizational strategy.
• Consulting on infrastructure architecture and capacity planning, ensuring platform scalability, resilience, and integration alignment with enterprise IT standards and business growth.
• Experience in Apex programming language, Visualforce, Lightning Web Components, and Salesforce APIs to develop customized solutions within the ServiceCloud platform.
• Building customizations for Salesforce Service Cloud Console, optimizing agent workflows, and enhancing their productivity through automation and visualization tools.
• Developing integrations between ServiceCloud and other systems, such as CRM, ERP, or ticketing platforms.
• Collaborating with vendors and service providers related to ServiceNow, including managing integrations and resolving vendor‑related issues.
• Monitoring ServiceNow performance, identifying bottlenecks, and implementing measures to optimize performance.
• Proficient in scripting languages like JavaScript, AngularJS, and Glide scripting to build complex customizations, workflows, integrations, and applications within the ServiceNow platform.
• Designing and developing robust APIs to integrate ServiceNow with other systems, including cloud services, databases, and third‑party applications.
• Leading the design and implementation of complex integrations between ServiceNow and other enterprise systems, ensuring seamless data flow, synchronization, and error handling.
• Providing technical guidance, mentorship, and support to junior developers, fostering their growth and development within the ServiceNow ecosystem.
• Managing ServiceNow & Salesforce upgrades and patches, coordinating testing, and ensuring seamless transition to new versions.

What You'll Bring To The Table

• Bachelor's degree (or foreign equivalent) in Computer Science, Information Systems, Computer Engineering, or related IT discipline.
• Salesforce Certified Administrator certification and either Salesforce Certified Service Cloud Consultant or ServiceNow Certified Administrator certification.
• 2+ years' experience administering, developing, architecting, and supporting ServiceNow or Salesforce.
• Experience designing enterprise‑level account‑contact relationships, integrating ServiceNow or Salesforce into third‑party tools such as chat, loyalty platforms, and omni‑channel; leveraging existing APIs with data management systems such as Snowflake or ServiceNow; and creating automations utilizing Process Builder and Flow.

Hybrid Telecommuting

Hybrid telecommuting role with certain days in office in Columbus, OH and certain days remote within commuting distance.

Pay Transparency

A reasonable estimate of the current base salary range for this position is $101,899 - $110,000. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and more.

Equal Opportunity

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ...@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process.