Job Details

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Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go‑to destination for seamless purchasing and trusted guidance for new parents.

What the Role Is

Babylist is looking for an IT Systems Engineer to join our IT Team as a technical expert and strategic partner. You will support our Columbus fulfillment center operations and our corporate IT infrastructure, two distinct environments that require different approaches but unified excellence. Your primary function will be to configure, deploy, and maintain connected devices across our organization, from our fulfillment center in Columbus, OH to corporate teams nationwide. You will also provide critical support to our Corp IT Help Desk across multiple time zones, ensuring seamless operations wherever our teams work.

Qualifications

• 4‑6+ years of hands‑on experience supporting and troubleshooting Windows and Mac OS environments at scale, including Android wireless handhelds, network printers, and specialized operational technology.
• 4‑6+ years of administering enterprise SaaS platforms with deep expertise in Google Workspace and Okta (SSO, lifecycle management, workflows), and successful deployment and management of identity providers and MDM systems.
• Proficiency in shell scripting (Bash or PowerShell) with production‑ready automation that measurably improved efficiency.
• Working knowledge of Warehouse Management Systems (WMS) and understanding of IT requirements of distribution operations.
• Bonus: experience with Cisco Meraki, Koerber One (formerly HighJump WMS), EDR/XDR, SOC experience, or cloud platforms (Azure/GCP/AWS).
• Strong communication skills with the ability to translate complex technical concepts into clear language for non‑technical audiences.
• Problem‑solving mindset, creativity, and passion for continuous improvement.
• Available during core business hours with flexibility for critical support across time zones, including on‑call rotation.

How You Will Make An Impact

• Engineering & Architecture: Design, implement, and maintain IT systems across both fulfillment center and corporate environments, focusing on scalability, security, and automation.
• Automation Leadership: Drive automation initiatives, building scripts and workflows that eliminate manual processes and improve the employee experience.
• Technical Support Excellence: Provide expert‑level troubleshooting for Windows, Mac OS, Android wireless devices, printers, and integrated applications.
• Fulfillment Center Operations Support: Partner closely with our Columbus fulfillment center team to ensure seamless IT operations during business hours.
• System Administration: Manage and optimize core IT platforms including Okta, JAMF/Intune, Google Workspace, Office 365, Mimecast, FreshService, Cisco Meraki, and Koerber One WMS.
• Process Improvement: Continuously refine IT processes and procedures, identifying inefficiencies and implementing solutions that improve service delivery and system reliability.
• Cross‑functional Collaboration: Work closely with the IT team to set technical direction, share knowledge, and ensure consistent standards across all systems and environments.
• Mentorship: Help develop the technical skills of team members, sharing your expertise and fostering a culture of continuous learning.

Benefits

• We invest in the infrastructure you'll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office.
• We build products that have a positive impact on millions of people's lives.
• We believe technology and data can solve hard problems.
• AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision‑making to support innovation and real impact.
• We believe in exceptional management.
• We offer competitive pay and meaningful opportunities for career advancement.
• We have great benefits: company‑paid medical, dental, and vision; generous paid parental leave policy; 401(k) with company match; and paid leave, including PTO and parental leave.
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning.

Compensation

The starting salary range for this role is $124,500.00 to $149,400.00, representing the lowest to highest compensation we reasonably expect to offer for this position. Your starting salary within this range will be determined based on your skills, experience, and work location, with future adjustments informed by role growth, performance, and internal pay equity. Babylist is committed to supporting career progression and recognizes the value of performance‑based advancement.

Interview Process & Data Use

Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use.

Official Communication

All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non‑company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls.

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Job Details

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Consumer Services

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