Job Details

Quality Improvement Lead | Hospital Medicine

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Position Summary

The Service Line Quality Outcomes Lead will report directly to the Associate Director of Quality Program Coordination with guidance from the Quality department Senior Director, Directors, and Associate Directors. The Lead is responsible for developing and executing multifaceted, service line‑ and area‑specific strategies for clinical quality improvement and quality program monitoring and evaluation, including adherence to regulatory standards. Within the designated areas of responsibility, the Lead ensures consistency and rigor in assessing performance toward quality metrics, leads the development of gap‑closure strategies in collaboration with clinical leadership, and promotes process/quality improvement principles. The position leverages process/quality improvement tools and frameworks, change management strategies, and data analysis skills, as well as strong leadership, coaching, and project management skills to influence meaningful, data‑driven change. The Lead applies clinical environment knowledge and advanced understanding of the aforementioned concepts to lead complex projects of large scope. The clinical performance improvement solutions and best practice innovations proposed by the position may set precedent and are expected to have substantial and long‑term positive impact on patient outcomes, clinical goals, and related process metrics. The Lead will lead multidisciplinary teams to develop innovative solutions to complex problems, communicating difficult concepts and influencing leadership decision‑making on topics that positively impact clinical outcome goals.

Key Responsibilities

• Identify and prioritize clinical quality improvement gaps/opportunities and target goals based on comparative clinical data, including internal and external benchmarking.
• Facilitate process improvement data collection, analysis, evaluation, and report dissemination.
• Seek out and leverage evidence‑based best practices to inform service line‑specific action plans.
• Facilitate the clinical performance improvement process, including identification, prioritization, and coordination of iterative improvements and implementation efforts.
• Monitor the effectiveness of change‑management and improvement strategies and revise them as needed to achieve target clinical goals and outcomes.

Qualifications

• Master's Degree in Clinical Field. Clinical Licensure.
• 2 years of relevant experience required; 4‑6 years preferred.
• Strong communication, interpersonal, analytical, organizational, and facilitation skills.
• Strong knowledge of industry trends and best practices related to the delivery of high‑quality and safe health care.
• Strong project management experience and experience using a variety of quality tools (e.g., DMAIC, Lean Six Sigma, PDSA).
• Demonstrated solid history of achieving results with complex and dynamic teams.
• Strong computer skills, including basic knowledge and use of Microsoft Office products.
• Ability to learn new systems software.

Ongoing Requirements

• Maintain continuing education credits and licensure as required by professional organization and/or licensing body.
• Maintain qualifications, training, and/or certifications necessary to access and/or analyze data reports; demonstrate commitment to continuing education related to job duties; meet mandatory education and health requirements; demonstrate competence in technical, interpersonal, and cognitive skills required to meet essential job functions.

Our Comprehensive Employee Benefits Include

• Retirement plan options with generous employer contributions.
• Affordable health insurance options, including dental, vision, and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long‑term disability and paid parental leave.
• Access to the Public Service Loan Forgiveness program.
• And more.

Additional Information

Location: Doan Hall (0089)

Position Type: Regular

Scheduled Hours: 40 per week

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site.

The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.