Job Details

Overview

Senior Account Manager in partnership with Nationwide Insurance. I recruit and staff top talent for a Fortune 100 Company who is a leader in the…

This is an exciting customer service opportunity to work with one of Columbus's TOP Employers, a leader in the Insurance and Financial Services Industry!

• Pay rate: $19.00 per hour
• Hours: Monday-Thursday 9 am-6 pm and Fridays 8:30 am - 4:15 pm
• Training Hours: Mon-Fri 8 am- 5 pm or 9 am- 6 pm
• Start Date: November 2025
• Free Parking
• Weekly pay and Health Benefits
• Career growth opportunities after 12 months with pay increase

Duties and Responsibilities

As a Customer Service Representative in our Advisory Annuity phone team, you will help individuals and businesses prepare for and protect their retirement. You will take inbound calls from advisors and clients wanting to service their annuity contract. Calls may involve withdrawals, contributions, and in-force contracts; some calls may be related to new business. You will also process non-financial requests, such as updating owner or beneficiary information on a contract. The team delivers a quality experience with each interaction while maintaining service level agreements. Approximately 75% of your day will be spent on inbound calls (avg 20 calls per day) and 25% on processing requests.

Qualifications and Core Competencies:

• Driven candidates eager to build a rewarding career in financial services
• Strong communicators who excel in service-oriented roles
• A completed or nearly completed bachelor's degree (preferably in Business, Communications, Marketing, Economics or related field)
• Ability to deliver friendly customer service while talking on the phone and working through computer systems simultaneously
• Two years of solid work experience in a service-related field (e.g., Restaurant, Call Center, Banking, Retail, Administrative, Hospitality)
• Ability to multi-task, organize, and prioritize work

To pursue this opportunity, please send your updated resume to ...@randstadusa.com for consideration. Thank you and we look forward to connecting with you!

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service, Finance, and General Business
• Industries: Insurance and Financial Services

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