Job Details

Administrative Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Administrative Assistant is responsible for coordinating calendars and appointments, managing email communications, updating CRM records, and preparing client appreciation materials. This role supports the team's social media strategy by brainstorming creative ideas, capturing and editing video content, and scheduling posts across multiple platforms.

Job Responsibilities:

• Manage and confirm all appointments for the Branch Manager.
• Monitor and organize daily email communications and calendar schedules.
• Print calendars, prepare call lists, and schedule follow-ups.
• Prepare thank-you cards, birthday gifts, and closing celebration items.
• Maintain accurate client records by regularly updating the Customer Relationship Management (CRM) system and associated databases.
• Coordinate team meetings and generate printed reports.
• Assist with happy hours, lunch-and-learn sessions, and event logistics.
• Help manage and post to the team's social media platforms (Instagram, LinkedIn, Facebook, etc.).
• Capture and organize video content, assisting with filming behind-the-scenes or "talking head" videos.
• Brainstorm and execute content ideas that highlight the team's brand personality and value to clients.
• Post testimonials, success stories, events, home closing celebrations, and more.
• Utilize tools such as BombBomb, Vidyard, Canva, or Reels/TikTok for basic video editing and content delivery.

Qualifications and Skills:

• Experience in real estate, mortgage lending, or sales administration, preferred.
• Experience in event planning or coordinating client gifting initiatives, preferred.
• Knowledge of Canva or other video editing software, preferred.
• Advanced knowledge of Instagram Reels, LinkedIn posting, and email marketing tools, preferred.
• Comfortable with producing and participating in video content, including smartphone-based recordings.
• Skilled in applying checklist-driven workflows, time-blocking techniques, and proactive planning.
• Excellent attention to detail, adept at efficiently executing tasks in dynamic environments.
• Skilled in proactively managing tasks and sustaining highly organized workflows.
• Skilled in fostering personal growth and supporting team success.
• Excellent communication skills.

CrossCountry Mortgage, LLC offers more than a job, we offer a career. Apply now to begin your path to success!