Job Details

Mailroom Operations Lead

Division: Utility

Reports To: Manager, Operations

Pay Grade: N08

Function: Responsible for providing leadership and training to inbound and outbound mailroom associates including coordinating production workflow, monitoring quality, and providing feedback to achieve continuous improvement within the work group. Responsible for identifying trends and errors, reviewing exceptions, testing new account and system changes, and communicating issues with management and other departments. Serve as backup to supervisor when supervisor is out of the office.

Principal Responsibilities And Duties:

• Performs all job functions within the mailroom operations.
• Responds to employee questions concerning workflow and procedures.
• Provides backup support to the other positions during vacation and absences.
• During normal operating hours will assist the department in whatever manner management assigns.
• Conducts departmental random quality control inspections.
• Monitors production and distributes quality reports. Make suggestions on how to improve production and quality to management.
• Follows production schedule and assure accurate processing of customer accounts. Informs management of exceptions.
• Distributes and assists with operational procedure updates for departments.
• Provides hands on training to shift employees.
• Performs all job responsibilities in accordance with Cass policies and procedures.
• Works overtime as required by management.
• Performs other duties as assigned.

Skills And Abilities Required:

• Organizes work for maximum efficiency and effectiveness to handle multiple tasks simultaneously.
• Ability to analyze workflow and provide appropriate solutions.
• Ability to work with minimal supervision, maintain a positive attitude, and be self-motivated.
• Good verbal and written communication, analytical, interpersonal, organizational, problem solving, and time management skills.
• Ability to utilize computer software tools to develop and maintain department information.
• Ability to effectively train staff members in all aspects of their duties as assigned by supervisor.
• Possesses mechanical aptitude.

Minimum Level Of Preparation And Training Normally Required:

• An associate's degree in business administration or equivalent experience.
• 2 years of experience in the utility department.
• A good understanding of Cass utility procedures and workflow.
• Previous experience coaching or training people.