Job Details

Job Summary

The Service Dispatcher coordinates the flow of repair orders between service advisors and technicians to ensure timely and efficient completion of all service work. This role requires strong organizational skills, a good understanding of vehicle repair processes, and the ability to manage priorities in a fast-paced dealership environment. The Service Dispatcher serves as a key link between customers, service advisors, and technicians to maximize shop productivity and customer satisfaction.

Key Responsibilities

• Assign repair orders to technicians based on skill level, workload, and job priority, as well as handle internal repair orders.
• Monitor the progress of repair orders throughout the day to ensure on-time completion.
• Communicate with service advisors regarding job status, delays, or additional repairs needed.
• Maintain an even workflow and ensure that technicians are consistently and efficiently utilized.
• Review repair orders for completeness and accuracy before closing.
• Coordinate with parts and warranty departments to minimize downtime due to parts availability or approvals.
• Track technician productivity and efficiency, reporting any issues to the Service Manager.
• Help maintain accurate dispatch records and service logs in the DMS (Dealer Management System).
• Assist in scheduling appointments or managing customer service capacity as needed.
• Promote teamwork and a positive work environment between service, parts, and sales departments.

• Medical Insurance

• Dental Insurance

• Vision Insurance
• Weekly Pay
• Parental Leave

• 401K

• Life Insurance

• Short and Long-term Disability Insurance

• Paid time off

• Employee Discounts

• State of the art technology

• High school diploma or equivalent (associate degree or technical training preferred).
• Previous experience in automotive service dispatching or shop coordination (1-3 years preferred).
• Strong knowledge of vehicle service and repair operations.
• Familiarity with dealership management systems (e.g., CDK, Reynolds & Reynolds, Dealertrack, etc.).
• Excellent organizational, communication, and multitasking skills.
• Ability to work calmly under pressure in a high-volume environment.
• Strong attention to detail and follow-up.
• Team-oriented with a customer-first attitude.
• A valid driver's license is required
• Ability to pass a pre-employment background check and drug screening is required