Job Details

Account Manager

  2025-10-28     OverDrive - Rakuten Group     all cities,OH  
Description:

This position is in Cleveland, OH.

We are on a hybrid schedule: 2 days on campus and 3 days working from home.

Responsibilities

  • Drive revenue growth and/or other revenue contributing KPIs in the assigned territory based on set targets.
  • Be knowledgeable on all relevant OverDrive products, services, capabilities, and processes, such as Sora, OverDrive Marketplace, purchase order management, and contract management.
  • Serve as the primary contact for partners for sales opportunities, questions, concerns, and requests. Triage and direct inquiries to internal teams as appropriate.
  • Work collaboratively and meet regularly with the territory team.
  • Regularly travel to key accounts to hold partner meetings and attend trade shows and other on-site events.
  • Participate in meetings with sales leadership to present progress toward goals and collaborate on sales strategies. Maintain a pipeline to forecast territory sales progress.
  • Develop understanding of the K-12 market.
  • Maintain partner information data in Salesforce.
  • Leverage all communication tools including Microsoft Office applications (Outlook, Excel, Word, PowerPoint), Zoom, Slack, Salesforce, and Confluence to connect with partners and collaborate with internal teams.

Requirements

  • Bachelors Degree in related field, or equivalent experience.
  • 13+ years of consultative sales experience, or K-12 education experience.
  • Confident, proactive, and energetic; professional and team-oriented sales approach.
  • Superior customer service skills.
  • Excellent time management and organizational skills.
  • Ability to manage cross-group relationships within OverDrive (i.e., territory teams, marketing, training, etc.).
  • Team player.
  • Superior communication and interpersonal skills.
  • Strong presentation skills.
  • Must acquire and maintain knowledge of OverDrives products and strategies, competitors, and software/mobile devices.
  • Outstanding Microsoft Office skills.

Whats Next

OverDrive is a place that values individuality and variety. We dont want you to be like everyone else; we want you to be you. If youre interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are a perfect fit for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.


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