Job Details

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Packing Supervisor to join our growing Outbound Team and Fulfillment Center network. This individual will report into our Outbound Manager and oversees daily fulfillment operations to ensure customer orders are packed accurately, securely, and on time. This role manages station assignments, resource allocation, and performance for the packing team, serves as the point of contact for packing related issues or escalations, and partners with leadership to drive process improvements, maintain supply readiness, and achieve departmental goals.

Job Type: Full-Time, Exempt

Location: 290,000 sq. ft. in Columbus, OH at 3840 Lockbourne Industrial Pkwy, Columbus, OH 43207

New Location: 525,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110 (Opening this March)

Schedule Options:

• Monday through Friday, from 11:00am to 7:30pm EST
• Sunday, from 8:00am to 4:30pm and Monday through Thursday, from 11:00am to 7:30pm EST

• Oversee completion of all shipments daily, ensuring packing safety, quality, speed, and accuracy
• Assign packers to stations and adjust resources throughout the day to meet operational needs
• Monitor and maintain packing supply inventory, ensuring timely ordering and availability
• Track individual/team KPIs, monitor productivity, and provide regular coaching and feedback
• Conduct monthly one-on-ones with team members to build rapport, review progress, and support growth
• Address personnel/performance issues promptly and ensure timecards are accurate
• Participate in HR leadership meetings, provide updates, and align with departmental goals
• Implement continuous improvement initiatives and execute projects assigned by the Outbound Manager
• Model professionalism, accountability, and company values in all interactions and decisions

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• Fundamental understanding of inventory, supply chain, and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong problem-solving and time management skills, with high attention to detail and effective verbal and written communication skills
• Ability to work independently, multitask, and follow standard processes/procedures

• Familiarity with safety standards and OSHA compliance in warehouse operations
• Prior supervisory or team lead experience in a warehouse/distribution environment

• We have awesome benefits - We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We promote work-life balance - We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth - We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back - We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen - We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.