Job Details

As an Unemployment Insurance Representative, you will be responsible for providing the initial response to unemployment claims submitted by state unemployment agencies. Your tasks will include screening, analyzing, and accurately recording claim-related documents within predetermined time limits. Additionally, you will be expected to update internal systems and manage corresponding email and fax communications.

What you'll do

* Analyze unemployment claims and questionnaires via SIDES, state websites, and scanned mail copy.

* Determine best course of response to send to client for request based on SLA's with clients, state instructed deadlines and internal practices.

* Consult with state adjudicators to provide timely and accurate information on claims and questionnaires.

* Answer phone calls and provide responses to state agencies on needed information regarding claims filed.

* Construct information requests from state agencies to go directly to clients.

* Adhere to all state regulations and guidelines.

* Address questions, concerns or issues with internal teams and escalate as needed.

* Work as a team with Unemployment Insurance Consultants to ensure accurate and necessary information is provided to states on behalf of clients and documented properly for auditing purposes.

* Testify in unemployment hearings regarding timeliness of claim responses.

* Ensures work is accurate and complete, processed timely and free from errors for auditing purposes.

What experience you need

* Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience. Bachelor's degree preferred.

* Experience dealing with dated material and/or strict adherence to deadlines

* Excellent analytical skills, problem solving and decision making abilities

* Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook

* Ability to type 35 WPM

* You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.

What could set you apart

* Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process

* Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently

* Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook

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