Job Details

Monitor and analyze Customer Care data and trends, escalating key insights or anomalies to Customer Care leadership and relevant stakeholders. Build and maintain dashboards, scorecards, and business review materials that provide clarity into brand performance and customer sentiment. Create and manage ad hoc reports to support leadership and cross-functional needs, utilizing data visualization tools to design clear, impactful internal reporting. Ensure data integrity within the CRM platform by maintaining categorization accuracy, product list updates, and identifying duplicate concerns. Partner with IT and data teams to establish and maintain data integrations between platforms. Propose and implement improvements to existing reporting structures and visualization approaches. What we expect from you Education: Bachelors Degree or equivalent experience; B. A. in Business, Communications, Technology, Data Analytics, Computer Science, or related field is preferred . years of experience in d...Customer Care, Analyst, Data, Benefits, Technology