Job Details

Database Administrator – Email Marketing Systems and Client Services

Location: Dayton, Ohio

Employment Type: Full-Time

About Us

We are a high-volume email marketing provider, helping clients send millions of messages, manage subscriber lists, and maintain strong deliverability. Our infrastructure spans Microsoft SQL Server, Linux-based email sending services across multiple cloud platforms, Amazon S3 storage, and a suite of internal .NET applications.

We are seeking a hybrid Database & Client Services Administrator to ensure our systems run smoothly end-to-end. This role combines database administration, email system operations, client services, and general infrastructure oversight. The position is hands-on but also requires ownership of day-to-day stability and client satisfaction.

Key Responsibilities

Database Administration (Core)

• Manage, optimize, and monitor large Microsoft SQL Server environments.
• Implement backup/recovery strategies, high availability, and performance tuning.
• Troubleshoot and resolve database issues in production and test environments.

Client Services & Operations

• Serve as a key point of contact for client requests and technical support tickets.
• Coordinate with internal teams to resolve issues related to deliverability, list management, and platform usage.
• Test and validate changes, patches, and system updates.
• Document support processes and maintain operational runbooks.

Email Systems & Infrastructure

• Oversee email delivery platforms hosted on Linux servers across multiple cloud providers.
• Configure and troubleshoot email standards and protocols: SMTP, MIME, DKIM, SPF, DNS.
• Monitor deliverability, bounce handling, and feedback loops.
• Manage S3-based storage workflows tied to large-scale email operations.
• Ensure uptime and smooth operation of dozens of in-house .NET applications (no development required, but operational oversight expected).

Qualifications

• 5+ years of SQL Server DBA experience.
• Familiarity with Linux server administration in cloud hosting environments.
• Strong knowledge of email technologies: SMTP, MIME, DKIM, SPF, DNS.
• Experience managing client services/support operations (ticketing systems, client communication).
• Practical experience with cloud storage (S3 or equivalent).
• Strong troubleshooting and problem-solving skills across heterogeneous systems.

We are based in Dayton, OH.