Job Details

Overview

Recruitment & Talent Acquisition | HR Leader | Organizational Development & Training Expert.

About us

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Purpose

The stockroom is the invisible engine of the store. It is the first stop on the product's journey to the customer.

Movement here is constant. Product is received, sorted, organized and restocked according to the needs and rhythm of the store.

You will be part of an organized, resourceful team with an interest in fashion and store life. We love the pace, coordination, and commitment to detail. Experience in the stockroom is a plus, but what matters most is your attitude and your drive to make things happen.

We offer you a competitive salary. Training from day one and real opportunities to grow.

Here, youll find the space and the team to keep growing with your own vision. We offer a place where learning is part of the everyday, and where theres room to contribute, make mistakes, and evolve.

This can be the beginning of your story with us.

As Head of Store Operations you will be responsible for the operational gear of the store and its correct operation at the service of the sale and customers. You are dynamic and operational with great ability to manage the team and organize tasks. You will also be analytical with the ability to read reports, draw conclusions and implement improvements; innovative and highly adaptable to change.

Additionally, you will have a global vision of the business: how the operational part helps to achieve sales objectives

Responsibilities

• Organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
• Supervise and execute replenishment and verify its location in the plant.
• Organize and supervise the front processes: checkout, fitting rooms, size collection and online collection, so you are executed well and provide good customer service.
• Promote and ensure that processes related to omnichannel are executed and complied with (SINT, IPOD, STORE MODE, CC).
• Implement new projects and operational updates.
• Take responsibility and ensure that SHRINKAGE is minimized
• Propose and contribute action plans regarding the needs of the store.

Tools & Analytics

• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for the operation of store devices and track technology incidents.
• Oversee store and warehouse staffing SSGG orders.

Collaboration

• Share with the Commercial Managers that the commercial operations are executed well within their usual work routine.
• Manage product management with the Commercial and GEOS Teams to keep warehouse occupancy up to date.
• You are responsible for the management of the external team through communication with their manager.

People

• Manage the operations team's hour budget by meeting store needs.
• Assign the productivity well to prepare the schedules in ORQUEST and verify your teams schedules.
• Continuously train teams in your area.
• Identify and propose new profiles for your team.
• Develop, recognize and give constructive feedback for the evolution of the team.
• Responsible for compliance with occupational risk prevention, health and safety regulations.

What we offer

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Compensation

Annual compensation range: $60,000 - $75,000 + discretionary bonus

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individuals skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

EOE/DFW

Note

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