Job Details

Overview

This position is responsible for providing customer service, scheduling transportation, coordinating transportation services with other transportation sources as needed, and becoming familiar with other resources in the community to improve overall mobility for the general public.

Responsibilities

• Provide customer service, scheduling transportation, and coordinating transportation services with other transportation sources as needed.
• Coordinate with various transportation providers to assist clients.
• Utilize multi-line phone system and manage multiple calls at once; monitor email for transportation requests.
• Interact with individuals coming into the building and maintain a calm and professional demeanor during emotional or stressful situations for clients and/or clients' families.
• Maintain records of transportation requests and ensure information is easily retrievable upon request.
• Accurately collect and input personal information into computer software; proficient in learning and using a variety of software programs.
• Familiarize and become proficient with various transportation options in the area and with options available to remove barriers for transportation inside and outside of Delaware County limits.
• Provide individuals with resources and transportation options, e.g., travel training; participate in outreach and education efforts on transportation resources.
• Build and maintain working relationships with community partners relevant to connecting transportation; perform dispatching and scheduling duties as needed for effective collaboration with mobility management.
• Performs other duties as assigned by supervisor.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• A valid Driver's License, as well as an acceptable driving record.
• Ability to communicate effectively, both orally and in writing.
• Ability to perform basic arithmetic, read, and interpret documents.
• Ability to speak effectively with individuals and small groups, respond to questions, instruct, train, and provide directions to customers.
• Ability to establish and maintain working relationships within various departments; ability to work independently.
• Ability to handle multiple priorities and projects as directed; ability to demonstrate initiative and judgment.
• Ability to use tact and discretion, and maintain confidentiality.
• Proficiency in managing a multi-line phone system and handling multiple calls; customer service experience with a passion to help others.
• Ability to work effectively with clients and customers, including elderly, disabled, or medically fragile individuals or family members of clients and customers who may be upset or distressed.
• Ability to work with various transportation providers to assist clients.
• Thorough knowledge of DCTB policies and rules as they apply to the general public.
• Ability to work a flexible schedule anytime between 5 a.m. and 9:00 p.m. Monday through Friday, and Saturdays 8 a.m. to 8 p.m.

Schedule and Work Environment

Role requires a flexible schedule as noted above.

Other Information

DCT is a drug- and alcohol-free workplace. All job offers are contingent upon taking and passing a pre-employment drug and alcohol test, and a background check.

You may also call or email Kathy Laughlin with any questions at ...@delcotransit.com or 740-###-####.