Job Details

Overview

In this role, you will be instrumental in driving revenue growth by providing high-level support to the sales team, streamlining sales processes, and helping identify new business opportunities. The ideal candidate will have a strong understanding of sales operations, be highly organized, and demonstrate a proactive approach to supporting sales initiatives and optimizing performance.

Responsibilities

• Act as the primary point of contact for key accounts, managing day-to-day communication and addressing issues or concerns.
• Develop and maintain strong, long-lasting customer relationships by understanding their business goals and needs.
• Collaborate with the sales team to create customized solutions, proposals, and product offerings tailored to each key account.
• Coordinate with internal teams (sales, customer service, operations, etc.) to ensure timely delivery and high-quality service for key accounts.
• Conduct regular check-ins with key customers to evaluate satisfaction, resolve potential issues, and identify upselling or cross-sell opportunities.
• Track and monitor account performance, ensuring customer goals and KPIs are met.
• Prepare reports and presentations on account status, sales progress, and potential growth opportunities.
• Identify new opportunities for business growth within existing key accounts and work to expand the relationship.
• Resolve escalated customer service issues in a timely and professional manner.
• Stay up to date on industry trends, competitor activities, and client needs to recommend improvements and innovations.
• Provide strategic support for the sales team by preparing quotes and other sales-related documents.
• Maintain and update customer records, sales data, and other relevant information.
• Ensure orders and/or requests are processed accurately and in a timely manner.
• Maintain CRM databases and ensure customer information is up-to-date and accurate.
• Provide ongoing feedback to the sales team on customer pain points, preferences, and buying behaviors to tailor sales approaches for maximum impact.
• Coordinate with finance and operations teams to ensure accurate pricing, contracts, and delivery schedules to meet customer expectations and revenue goals.
• Mentor and train junior sales support staff on best practices for process efficiency, sales tools, and revenue generation tactics.
• All other duties as assigned.

Education, Qualifications, Skills & Abilities

• Bachelors degree in Business, Marketing, Sales, or a related field.
• Experience working with sales teams in a B2B or enterprise sales environment.
• Knowledge of revenue forecasting, sales pipeline management, and performance metrics.
• Familiarity with automation tools or sales performance analytics platforms.
• 5+ years of experience in sales support, sales operations, or related roles, with a proven track record of contributing to revenue growth.
• Strong understanding of the sales lifecycle and how sales support functions impact overall revenue.
• Proficient in using CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools.
• Excellent communication, organizational, and problem-solving skills.
• Ability to analyze sales performance data and provide actionable insights to drive growth.
• Strong attention to detail with the ability to manage multiple tasks and projects simultaneously.
• Demonstrated ability to work collaboratively with cross-functional teams, including sales, marketing, finance, and operations.
• Proactive and results-oriented, with a focus on driving efficiency and revenue.

Compensation and Benefits

Pay: $23.00/hour

Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.

The Wrth Difference

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wrth

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

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EEOC Statement

The Wrth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wrth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.