Job Details

Purpose

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Coordinates and/or performs the duties related to the various functions within the Customer Service work unit including, but not limited to, publication layout and design, photography management, website administration, internal employee communications, and administrative support.

Example of Duties

Designs and creates publications such as the quarterly magazine, brochures, manuals, newsletters, flyers, forms, etc.

Coordinates the process for obtaining bids and quotes related to print and distribution of publications.

Coordinates administration of the website, reservations site, and internal intranet.

Assists with coordination of the photography management system.

Uses a variety of equipment and software in carrying out daily responsibilities including computers, cameras, scanners, printers, etc.

Researches and coordinates the procurement of necessary equipment and software with information technology staff.

May take photographs of employees, facilities, Metro Parks' events or at Metro Parks' programs.

Writes articles for park publications; proofreads and edits written and electronic material submitted by others for publications.

Develops and/or edits flyers, brochures, and marketing materials for facilities, events, programs, and special projects.

Standardizes forms for field staff and maintains electronic database of park forms.

May assist in compiling board packets, forms, and related materials; may attend board meetings; may take and produce board meeting minutes; may post agendas, resolutions, and minutes on website. Such duties may be on a rotational, occasional, or permanently assigned basis.

Represents Metro Parks to outside organizations and gives presentations as requested.

Performs special projects and related duties as required or assigned.

Qualifications

Education/Experience: Associate's Degree in digital design and graphics, marketing, communications, public relations, or related field and some demonstrated work experience in the field or an equivalent combination of education and experience.

Demonstrated advanced-level digital design and graphic skills.

Excellent editing and writing skills.

Language Skills: Demonstrated professional oral and written communication skills.

Mathematical Skills: Basic math skills; ability to calculate fractions, decimals, percentages.

Reasoning Ability: Ability to carry out instructions; define problems, prioritize projects, collect data, establish facts, and draw valid conclusions; ability to make decisions daily regarding design and layout of publications.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, walk/move, talk and hear. The employee is required to use hands and fingers to key data, use computer, file paperwork, layout designs, etc; ability to use computer throughout the day. Some lifting may be required when large print orders are delivered. Ability to position self to take photos/videos and capture images in the best way possible.

Work Environment: While performing the regular duties of this job, the employee regularly works in an office environment. Periodically, the employee is required to travel to parks and may be in outside weather conditions for short periods of time. May be required to walk on improved and unimproved trails to capture photos/videos.

Additional Information: Ability to maintain accurate and organized records, prepare meaningful, concise, and accurate reports; ability to proofread and edit materials for publication, maintain information of a confidential nature, develop and maintain effective working relationships with coworkers, supervisors, and the general public.

Knowledge of electronic media, photography, and graphic design.

Ability to handle multiple tasks efficiently and adapt to changing priorities.

Detail oriented with the ability to maintain high standards of quality and accuracy within established deadlines. Skilled in time management, planning, and scheduling. Excellent pro-active customer service, communication and interpersonal skills.

Self-starter who is creative and able to work with tight deadlines.

Other Information

The above description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.

Supervision

Received: Customer Service Manager

Given: None. Provides functional guidance to field staff.

FLSA Status

Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time.

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Core Values

Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.

Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.

Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.

Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.

Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.

Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.

Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.

Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions.

Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.