Job Details

Primary Duties

• Installs basic dial tone and ADSL

• Fiber/IPTV services including 1FR, 1FB and WIFI

• Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise

• Tests functionality and isolates problems using various test sets and deductive reasoning

• Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services

• Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities

• Maintain, upgrade, and create existing and new technical documentation

• Uses various hand tools and power equipment to install and make repairs to outside plant systems

• Interfaces with customers in the resolution of customer installation and repair issues

• Prepares customer bills for repair and installation work performed

• Interfaces with call center technicians to resolve customer installation and repair problems

• Climbs poles

• Drives company vehicle

• May be required to cross train others

• Responsible for the installation and repair of inside wiring and jacks, including CAT5

• Responsible for installation and repair of wired and wireless networking

• Responsible for installation and repair of fiber to the home services

Experience/Background

• Demonstrated experience in the installation or repair of POTS and Broadband services

• Demonstrated experience in an assignment requiring significant customer interaction

• Demonstrated ability to work independently as well as in a team environment

• Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98

• Demonstrated experience in use of a PC and desktop applications

• Demonstrated experience with wired and wireless networking

• Demonstrated experience in fusion splicing

• Demonstrated experience in customer premise inside wire repair and replacement

• Demonstrated experience in use of test equipment and interpretation of test results

• Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience

Work Environment

• Reporting location: Various

• Wears appropriate safety equipment and follows established safety practices and procedures

• Performs work both inside and outside in all kinds of weather

• Works in various building and surroundings, i.e., attics, basements, offices

• Interacts with customers on a daily basis

• Works independently with minimal supervision

• May work for long periods of time in confined areas such as crawl spaces

• May work in greasy, dirty or muddy surroundings

• May work aloft on poles, hydraulic lift bucket or ladders

• May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required

• May be required to quality for 10,000# GVW Certification

Prerequisites

• High School Diploma/GED or Equivalent Work Experience

• Ability to climb and pass pole climbing school

• Safety Requirements: safety shoes; Weight Restriction Policy applies

• Satisfactory performance rating

• Satisfactory attendance record in last twelve months

• Company driver's license

• Physical requirements: able to lift up to 85 pounds

• Ability to perceive differences in wire color

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran