Job Details

Join to apply for the Member Services Assistant Director role at JCC Association of North America.

Overview

The Jewish Community Center is hiring a Member Services Assistant Director. This full-time position offers an array of benefits including a free JCC fitness center membership, and the potential for health, dental and vision insurance, a 403b retirement plan, paid time off, paid holidays, and more.

Position Summary

The Member Services Assistant Director assists guests, as well as new and existing members with equal priority, and ensures that recruitment, retention, customer service and customer satisfaction are of the highest quality. The Member Services Assistant Director generates excitement and interest in the JCC and in the community and focuses on procedures that acquire new members and retain existing members.

Responsibilities

• Retain current members through monthly membership appreciation events, excellent customer service, and creative programming.
• Serve as facilitator of Members' issues, concerns, questions and problems.
• Implement Membership recruitment and retention projects as assigned by Member Services Director.
• Help to prepare and organize special events, open houses, etc. to bring prospective clients to the JCC of Greater Columbus.
• Assist Member Services Director to meet targeted membership sales based on budget goals.
• Supervise Member Services' staff as well as Front Desk Team as needed to ensure outstanding customer service throughout Member Services Department.
• Coordinate membership needs with Front Desk to ensure the highest level of customer service.
• Collaborate with staff from other JCC departments to coordinate projects and address membership issues as needed.
• As JCC Community Representative, coordinate and implement joint community programs.
• Some evening and weekend availability is required.
• All other duties as assigned.

Minimum Qualifications

• Knowledge and Education - High School diploma required; Associate's Degree and/or BA/BS in related field preferred.
• Experience - 1 - 2+ years' experience, with at least one being supervisory, in a similar position; extensive knowledge of, and love for, Jewish customs and culture.
• Special Skills - Strategic thinker, recruitment and retention strategies, collaborative, computer and internet proficient, experience with not-for-profit organizations, and motivational with ability to influence others. Experience with customer relationship management software preferred.

The JCC requires all employees to be vaccinated against COVID-19. Pay rate is commensurate with experience.

The Jewish Community Center is an EEO and at-will employer.

Salary

$35,000

Agency Information

The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual and spiritual wellness. It provides educational and cultural programs that reflect the Jewish heritage, health related activities and many services to the community at large. Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family and community. The JCC nurtures a passion for Jewish learning and living. Through programs and services, the JCC provides comfortable and inviting environments in which the community can thrive.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Non-profit Organization Management