Job Details

Senior UPS Field Service Engineer

The Senior UPS Field Service Engineer applies diversified knowledge of the power electronics industry to complete start-up, testing, troubleshooting, operations, and maintenance work of UPS and related critical power equipment. The SFSE will be home based and dispatched to customer sites as required.

Specific Duties

• Responsible for commissioning, maintaining, and providing emergency support on power electronics at customers' sites within the regional coverage area
• Performs commissioning-focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing
• Involved in preventive maintenance, emergency response, equipment start-up, and/or field modifications
• Attends periodic training at the company's headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systems
• Troubleshoots issues with the technical-support group related to maintenance or operation of equipment
• Participates in the development of Methods of Procedures (MOPs) and be expected to consult with supervisor(s) concerning unusual problems and developments.

Job Requirements

• Preferably 5-10+ years' experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU's, STS, etc.
• Utilizes hand tools and test equipment to perform work
• Requires excellent verbal, written communication skills & customer relation skills
• Must be able to provide high level of quality customer service
• Must be able to complete Field Service Reports in a timely manner
• Requires knowledge of equipment manufacturer's specifications
• Ability to work independently and exhibit resourcefulness
• Must be able to perform repeated bending & lifting of up to 100 lbs. during certain procedures
• Must be able to provide necessary pro-active recommendations to clients
• Candidate must be willing to work nights & weekends when necessary
• Knowledge of general computer hardware & software applications
• Previous 3rd Party UPS experience a plus
• UPS OEM factory training or experience in Liebert / Emerson / Vertiv, APC / MGE / Schneider, or Eaton / Powerware, a MUST
• Technical degree a plus
• Previous military experience and training a plus

Educational Background

• Technical graduate of a two-year accredited technical school in an engineering/technical field
• OR
• Three to five years of technician experience in related power electronics field or industry