Job Details

Customer Success Manager

Make an Impact! At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact? We are seeking a dedicated and results-driven Customer Success Manager to support school districts in a select territory. In this role, you will act as the primary point of contact for educational institutions, ensuring they maximize the value of our products and services. You will build strong relationships, provide strategic guidance, drive renewal sales, and collaborate with internal teams to help schools achieve their goals through effective ongoing support. This is a remote position with 50% travel, open to applicants authorized to work for any employer within the United States. Candidates must reside in Ohio, Kentucky, or Tennessee.

What you will be doing:

• Relationship Management: Build and maintain strong relationships with schools and stakeholders, including administrators, educators, and district leaders.
• Strategic Support: Partner with schools to understand their unique needs and develop tailored strategies to meet their objectives.
• Renewal Sales: Drive customer retention by managing renewal processes, identifying upsell opportunities, and ensuring continued satisfaction with our solutions.
• Collaboration: Work closely with internal sales and professional development teams to align on customer needs, share insights, and ensure seamless delivery of services.
• Problem Resolution: Address and resolve customer concerns promptly, ensuring a positive experience.
• Performance Monitoring: Track and analyze key metrics to assess the effectiveness of our solutions and identify opportunities for improvement.
• Communication: Serve as the liaison between schools and internal teams, ensuring customer feedback is shared and acted upon.
• Customer Advocacy: Represent the voice of the customer internally to drive product enhancements and service improvements.

We are looking for someone with:

• Bachelor's degree in education, business, or a related field.
• 3+ years of experience in customer success, account management, or a related role, preferably in the education sector.
• Familiarity with public school policies and operations
• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Proven problem-solving skills and a proactive approach to addressing challenges.
• Experience with renewal sales and customer retention strategies.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Salesforce and Microsoft Office Suite preferred
• Demonstrated ability to collaborate effectively with cross-functional teams, including sales and professional development.

Why work for us? At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.

The pay range for this position is between $64,800-$90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may b