Job Details

Regional Patient Navigator

Department: Operational - Non Clinical

Employment Type: Full Time

Location: Columbus, OH

Compensation: $85,000 / year

Description

The Regional Patient Navigator is a highly organized and passionate team member who will float across a designated region, supporting patients throughout their wound care journey from initial treatment through discharge and transition to home care. This non-clinical role is instrumental in ensuring continuity of care, patient satisfaction, and coordination among care teams and facilities.

This position will not provide direct patient care but will work closely with patients, family members, and facility resources to facilitate best-practice care, resolve barriers, and maintain clear communication across the continuum of services. The ideal candidate for this role should have a strong understanding of medical terminology and familiarity with wound treatment processes, exceptional interpersonal skills, and a commitment to patient care.

Key Responsibilities

Essential functions:
• Assisting patients in understanding their post-discharge advanced wound care options
• Coordinating appointments with administrative and clinical team members
• Ensuring patients have access to wound treatments/services needed
• Build relationships and rapport with facility personnel to best support patient continuity of care process
• Facilitating resources for patients to prepare for discharge to advanced care team
• Gather the most current patient information to best support their journey
• Educating patients about the resources and support services available to them
• Acting as a liaison between patients, their families, and healthcare professionals
• Following up with patients to monitor their condition and adherence to the treatment plan provided
• Collaborating with a multi-disciplinary team to streamline comprehensive care
• Ensuring appropriate handoff to the advanced home care team
• Performs other job duties, responsibilities, and tasks at managers discretion

Skills, Knowledge and Expertise

• Excellent verbal and written communication skills
• Excellent interpersonal skills and high level of compassion
• Excellent organizational skills and attention to detail
• A patient-oriented approach and excellent problem-solving skills
• Proficiency in electronic medical records (EMR) software is a plus

• Proven work experience as a Patient Navigator, Healthcare Social Worker, or similar role
• Knowledge of medical terminology and healthcare systems
• Bachelor's degree in Social Work, Nursing, Psychology or related field is desirable

• Competitive salary, plus incentive plan
• Robust health benefits package including premium health, dental and vision insurance.
• FSA, HSA
• Company sponsored Short and Long-Term disability
• Company Sponsored Life Insurance
• 401k plan with generous company match
• Generous PTO policy with paid holidays and sick leave