Job Details

DescriptionClassification Purpose: The primary purpose of the IT Support Analyst classification is to provide technical support by installing and configuring desktop equipment, software and printers. Troubleshoots and corrects various computer problems.Job Duties: Install and configure desktop equipment, software, and printers. Troubleshoot, investigate, and correct various desktop problems within the network. Install system upgrades to desktops, create and modify security access profiles, perform password resets to applications, and recover files, as needed. Provide technical assistance to agency employees by answering questions and responding to internal complaints or problems. Serve as a liaison between the agency and other governmental agencies. Instruct users on desktop, equipment, and software usage. Maintain inventory of desktop equipment and software. Prepare correspondence, file and maintain employee security records, and provide technical assistance in the use of software to management staff. Fax and or electronically mail forms to gain user access. Maintain regular and predictable attendance.These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.Major Worker Characteristics: Knowledge of inventory control; public relations; agency policies and procedures; electronic data processing. Skill in equipment operations. Ability to define problems, collect data, establish facts and draw valid conclusions; interpret extensive variety of technical material in books, journals and manuals; gather, collate and classify information about data; work alone on most tasks; handle sensitive inquiries from and contacts with officials and general public.Minimum Class Qualifications for Employment: Any equivalent combination of relevant training and experience including but not limited to: Associates degree with coursework emphasis in information technology, business administration with three (3) years of clerical or office administration experience.Additional Requirements: No special license or certification is required.Supervisory Responsibilities: None required.Unusual Working Conditions: N/A