Job Details
Voice Technical Engineer
2025-08-05 Diverse Lynx Columbus,OH
Description:
Desirable Skills: This is infrastructure support position not an application development position, need someone for Genesys Engage environment - Infrastructure/Patching and Maintaining Environment
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Title: Voice Engineer 10+
Columbus, OH | Cincinnati, OH (Onsite)
Contractual Requirement
Keywords: Voice Technology Engineer - Genesys Engage environment - Infrastructure / Patching and Maintaining Environment
Role Description:
The team is responsible for contact center technologies that is moving to Genesys Cloud. This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies. Activities for all environments include patching, currency, certificate management and after hours support and more.
Competencies: Agile Specialization, Genesys Inbound Voice
Essential Skills:
Skills Required:
- Genesys Engage environment: Voice/Email and Chat routing, real time and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.
- Nice IEX workforce management knowledge and connectivity
- Virtual Hold queue to call back technology and connectivity.
- Cyara monitoring and test platform
Desirable Skills: This is infrastructure support position not an application development position, need someone for Genesys Engage environment - Infrastructure/Patching and Maintaining Environment
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.