Job Details

OverviewAbout IST Management:IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.Position Summary:The Assistant Manager will support the Site Manager in overseeing daily operations of a high-volume Scanning, Copy, and Mail Services team. This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence.Key Responsibilities:* Supervise and coordinate day-to-day operations of scanning, copying, and mail functions.* Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight.* Ensure production quality standards, turnaround times, and client SLAs are consistently met.* Train, coach, and mentor team members to enhance skill development and service quality.* Support and step in for the Site Manager as needed, including attending client meetings and reporting.* Maintain accurate documentation, including job logs, time records, and productivity reports.* Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations.* Monitor inventory of supplies and coordinate with vendors or management for replenishment.* Foster a professional, service-oriented environment that aligns with IST's values and client expectations.What We Offer:* Competitive salary and benefits package.* Career development and leadership training opportunities.* A professional, client-focused, and fast-paced work environment.* A chance to lead within one of the fastest-growing companies in the industry.Hourly Compensation: $23.00-$24.00 USD per hour, depending on production experienceResponsibilitiesThis direct hire role is for an Assistant Site Manager. Hours will range within M-F 6:00AM- 7:00PM.*