Job Details

Job DescriptionWe're looking for a Service Technician who's passionate about technology, customer success, and continuous learning. In this role, you'll be the frontline expert supporting the deployment, maintenance, and troubleshooting of our innovative hardware and software solutions-both onsiteand remotely. If you enjoy working directly with clients, tackling technical challenges, and being part of a collaborative, agile team building next-gen systems, this is the opportunity for you.Responsibilities Include- Install, configure, and maintain hardware/software systems at customer sites or remotely- Troubleshoot and resolve issues related to hardware, networking, and system configurations- Partner with engineering and product teams to report bugs and suggest improvements- Train customers on system usage and best practices- Document service activities, resolutions, and technical insights for internal knowledge sharing- Provide responsive on-call support and ensure timely resolution of service requests- Champion customer satisfaction through professional, solution-oriented support- Contribute to internal tools, documentation, and service process improvements**There will be 2 rotating shifts on-site. 7am-3pm and 2pm-11pm.**Must Have- Associate's degree or certification in electronics, electromechanical engineering, mechatronics- 2+ years of experience in technical support, field service, or installation- 2+ years of experiences with modern sensors, motion systems, control hardware/software, and robotic arms- Experience with troubleshooting PLC programs, electromechanical systems.- 2+ years of customer interfacing experience (co-ops or internships valid)- Experience using hand & power tools, diagnosing equipment, and working independently or on-site with clientsPay and BenefitsThe pay range for this position is $60000.00 - $70000.00/yr.Competitive salaryEquity optionsHigh-impact role in a rapidly growing companyCollaborative, supportive team cultureCareer growth opportunities as the company scalesWorkplace TypeThis is a fully onsite position in Columbus,OH.Application DeadlineThis position is anticipated to close on Aug 12, 2025.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email ...@actalentservices.com ( ...@actalentservices.com) for other accommodation options.