Job Details

Develop and execute proactive and comprehensive strategies to align with business goals and drive continuous improvement, leveraging data including KPI's and industry trends Oversee order management and fulfillment operations while leading the development and execution of integrated business processes, with a strong emphasis on accurate and proactive demand planning Utilize data analytics including customer feedback (surveys, etc.), net promoter scores, order metrics, CRM, and other voice-of-customer techniques to identify areas for enhancement, shorten response times, reduce complexity and improve decision-making for the CX team Evaluate the structure and career-pathing of the current team and offer suggestions to optimize talent and support the enterprise going forward. Set and drive accountability with regards to clear job responsibilities, employee career development and a coaching/feedback model. Collaborate with cross-functional teams, such as Sales, Marketing, IT, and Operations...Customer Experience, Director, Continuous Improvement, Customer Service, Experience, Operations, Manufacturing, Retail