Job Details

Under indirect supervision performs advanced level installation, maintenance and repair of various Telecommunications and IT related equipment using accepted practices and procedures. Job Description. What You'll Do: Respond to incoming support requests via phone, email, or chat in a timely manner. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Document all interactions and resolutions in the service desk ticketing system. Escalate complex issues to higher-level support teams as necessary. Provide guidance and training to end-users on software and hardware usage. Monitor and follow up on open tickets to ensure timely resolution. Assist in maintaining knowledge base articles and FAQs for common issues. Participate in service improvement initiatives and contribute to team goals. What We're Looking For:Operations Technician Senior (SG 5): Education: Bachelor's degree in computer science, engineering, or related technical field is required. A...Operations Technician, Technician, Operations, Senior, Principal, Computer Science, Technology